Help Center

All orders received by 10am PST Monday-Friday will be processed and shipped the same day.  Orders placed after 10am PST will be shipped the next day. Orders received after 10am PST Friday will be processed and shipped on Monday. 

Our Thrillseeker backpacks and hydration reservoirs can be returned (for full refund) or exchanged within 30 days.  

Please email us at info@shopthrillseeker.com that you want to return the product. In the email just include 3 things: 

1. Name / Order # 

2. Reason for return (so we can better help next time)

3. Date paid

  We will respond in 1-2 days and will provide a shipping address at that time as well any other details needed to best serve you.     

Upon receiving your return, we will process it within the week and will either replace your hydration pack or fully refund your purchase price.

Have no worries, tariffs are always covered by us, same with return shipping on all orders.

Shipping speed to Canada is usually 10-14 Business Days.

Shipping speed anywhere else in the world takes on average 15 Business Days. 

We will fully refund your purchase price in the case of manufacturing defects. This does not cover excess wear and tear by customer.  We will send you a new bladder in the case of a manufacturing defect.  We will completely refund your purchase or send you a new one in the case of a manufacturing defect on a backpack.    

If you believe this applies to you simply email info@shopthrillseeker.com and we will get your case handled in a timely manner.  

1. Find the 2 velcro straps on the bag and slide them into the 2 holes on each reservoir. 

2. Take the water tube and slide it into the top right or left corner of the inner part of the backpack (there will be holes there)

3. Once you do step 2 you can optionally slide the water tube into the strap on the outer part of the backpack straps to keep it from swinging as much. 

When your hydration pack gets dirty, rinse it off with fresh water and hang to dry in a shady place. 

If it needs more help, soak it in warm water with mild soap and rinse it off thoroughly before hanging it to dry.

Remove the water bladder from the hydration backpack and run fresh water through the bladder and hose. For optimal taste, mix two tablespoons of baking soda with hot water and pinch the end of the mouthpiece to allow the water to flow through the bladder and hose.

Detach the hose from bottom of bladder, and hang both to dry.

For other questions that aren't answered by the FAQ go ahead and email info@shopthrillseeker.com