All orders received by 10am PST Monday-Friday will be processed and shipped the same day. Orders placed after 10am PST will be shipped the next day. Orders received after 10am PST Friday will be processed and shipped on Monday.
We will fully refund your purchase price in the case of manufacturing defects. This does not cover excess wear and tear by customer. We will send you a new bladder in the case of a manufacturing defect. We will completely refund your purchase or send you a new one in the case of a manufacturing defect on a backpack.
If you believe this applies to you simply email firstname.lastname@example.org and we will get your case handled in a timely manner.
Remove the water bladder from the hydration backpack and run fresh water through the bladder and hose. For optimal taste, mix two tablespoons of baking soda with hot water and pinch the end of the mouthpiece to allow the water to flow through the bladder and hose.
Detach the hose from bottom of bladder, and hang both to dry.